Frequently Asked Questions
Everything you need to know about shopping with us.
Are your products authentic?
Yes. We are an Apple Authorized Reseller. All products come with official Apple manufacturer warranty.
What payment methods do you accept?
We accept M-Pesa, Visa, Mastercard, and bank transfers. All payments are processed securely via Flutterwave or Paystack.
How long does delivery take?
Same-day delivery in Nairobi for orders placed before 2pm. Next-day delivery for other towns in Kenya.
What is your return policy?
You can return unused products within 7 days of purchase. Items must be in original packaging with all accessories.
Do you offer repairs?
Yes. Our Apple Certified technicians handle screen replacements, battery swaps, diagnostics, and more.
How can I track my order?
Visit our Track Order page and enter your order code (e.g. SS-1) or the email you used at checkout.